Suzisantiago is a scam

4 posts / 0 new
Last post
#1 Sat, 10/28/2017 - 13:46

Suzisantiago is a scam

Suzisantiago is a scam.

I'm not one to complain or to leave bad reviews, but what I'm about to say has to be said. Mainly I want to prevent anyone else to go through what we went through, secondly I want to stop these guys from earning money off of other backpackers.
The 'company' based in Santiago known as Suzisantiago provides help to overlanders, claiming to help you with everything but mainly with acquiring a proper car. The whole process for getting the paperwork done is tedious, but can perfectly be done by yourself. Truth be told, this was the best part of the service Suzisantiago provided. Everything went really fast and we had our RUT within hours. That's the moment they ask you to pay (210.000pesos = 285€) them however, and also the end of the good service.
They said they would help us find the car we wanted within a few days, 10 days max. They didn't respect any of our wishes, budgetwise and cartypewise. They are skilled manipulators though, so after a few days we found ourselves having allmost doubled our budget for a far smaller car. At first they send us a few cars each day, but eventually they didn't do anything unless we specifically asked them to speed things up (which was supposed to be part of the service).

When you do find a car you like (at this moment liking a car had become accepting a car as a possibility), they send you to a garage to have it checked. The garage they choose however, charges more for the basic check than the usual garage, doesn't bother to do a decent check, and charges ridiculous rates to fix things. Ridiculous as in triple what other garages ask. We found this out after going to a garage of our own which was recommended by friends in Santiago.
Eventually we started looking for cars of our own and did everything ourselves, which was quite easy. They asked us to go to "their" notaria because another one wouldn't be able to provide us with all the necessary papers, but again this was completely untrue. I don't know for sure, but I assume this notaria would have 'special' rates as well.

One month later we met British overlanders who bought their furnished campervan from these same guys (Noam and Daniel, aka Suzisantiago) and they had a very similar story plus some extras. The car was badly furnished with screws sticking out the outsides (1cm that is). They had a build-in stove which required a gastank. The tank had a horizontal storage space so it had to lay down! This is really dangerous and especially in an enclosed area can lead to a silent dead overnight. They had this confirmed by a specialist and Daniel's response to this problem via whatsapp was a thumbsup-sign. That's how they deal with problems usually. Mainly because they are stoned a lot of the time.

50km outside of Santiago their car broke down and they had to change all the filters. Later in Chaitén they had to wait 4 days for a new petrol pump to arrive from Coyhaique because theirs had been acting up for the last two weeks and eventually shut down entirely.

I know the proces of finding a car in Santiago isn't easy and can be quite daunting. But trust me, you're waaay better of on your own. Just ask people here for advice, it will be a lot cheaper and probably better as well.

Sun, 10/29/2017 - 03:04

Really unfortunate to hear.

Really unfortunate to hear. Thanks for sharing your experience. 

Thu, 06/21/2018 - 12:05 (Reply to #2)

Ban suziesantiago?

You're not the first person who has complained about this user - should we kick her off the site?

Thu, 10/11/2018 - 17:24

Hi all!

Hi all!

Has anyone used recently the services of Suzi Santiago? Is the company reliable?